Hello all, wish you all a great one,
I am creating an automation that handles IT tickets, I have to check it’s state but I have a issue either I have a drop down list with several states or I have an unchangeable value when I run my automation when the value is the unchangeable value it works how it is supposed but if it finds a ticket which has the drop down list it stops and gives an error, how can I make it so that the automation considers both options as valid inputs?
examples:
Drop down:
unchangeable value:
Thank you in advance for all the help
Best wishes