Getting statistical data of completed tasks?

[cc077]

Is there a way to read statistical data of a task just completed on action center?

For example,

1. how long did it take for an user to complete a specific task on action center after they assign the task to themselves ?
2. how long a particular task was in the queue (getting total time as milliseconds or something) ?

[ibipinett]

Hi cc077,

Came across the same problem (sort of) a while ago but couldn’t find a solution with the tools provided by the platform. However you could come up with some workarounds but they might not reliable solutions.

[Ayushya_Jaiswal]

Hi @cc077,
We have recently added an Action Summary feature, which shows an Action Timeline. This could show when a Task was assigned and completed.

To access this feature, open any task, and click on the 3dots menu in the top-right of the page and then click on Action Summary.

I am attaching some screenshots for your reference.

Hope this helps.

[cc077]

Hi @Ayushya_Jaiswal,
Thank you for the great reply, this helps a lot.