Failed To Read Credential From Credential Store Type CyberArk Error Code: 2304

Troubleshooting guide for "Failed to read Credential from Credential Store type CyberArk Error code: 2304" error when using Get Credential Activity.

Perform the below procedure:

  1. Verify the credential store set up and configuration of an account as shown in the Storing of Robot Credentials in CyberArk .

If the Orchestrator server Event Viewer logs contains the error log "The implementation is not part of windows platform fips validated cryptographic algorithms", perform the approach below:

Windows has a setting that prevents applications on the machine from using encryption that are not compliant with Federal Information Processing Standards(FIPS). This setting is typically only needed for servers that contain government data.

  1. Try Disabling FIPS Mode as shown below where Disabling FIPS Mode is a simple setting switch to the Local Policy.
  • Go to Administrative Tools > Local Security Policy > Local Policies > Security Options > System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing
  • Switch the flag to disabled.


** If the issue persists, a restart may be required.