Failed to install Package while running on Server

[sneha_arbole]

Hello everyone,

I’m facing issue while running the process in Remote desktop. Also, few Processes are running but few are failing with error as failed to install package.
below is the SS for reference:

Kindly, request you to help me resolve this issue

[vrdabberu (Varunraj Dabberu)]

Hi @sneha_arbole

Please check the below thread:

Orchestrator CE Issue - Failed to install Package

Hi, Can you please try to put the robot in user mode and are if it works to download the package? 1- stop uirobot.service 2. close tray/studio 3. cmd > sc delete UiRobotSvc 4. Start tray > UiPath.Agent then you verify that it uiservice.host is running as a process, not as a service (you can are this in the windows process explorer) Try to download the package now. To put it back in service mode you close everything and type uirobot.exe --restart in your installation path, în cmd.

Regards

[sneha_arbole]

Hi @vrdabberu,
I have already tried this solution but still getting the same issue

[postwick (Paul Ostwick)]

Check with your IT Security team to see if the server is being blocked from accessing the package URL. Often, servers’ internet access is restricted.