Error while UIPath Robot connecting to orchestrator using DNS URL

[srinic (Srini)]

Hi All,

I am getting below error while connecting robot using DNS URL. If we are connecting to direct orchestrator URL its getting connected.

Below is the event log details

Please help on this.

Thanks,
Sri

[Palaniyappan (Palaniyappan P)]

Hi
Make sure that the orchestrator url is mentioned as per this blog

New requirements for Robot to Orchestrator connection!

New requirements for Robot to Orchestrator connection! Since latest update of Community Orchestrator please be careful when connecting Robot to Orchestrator. Now you need to provide full address like: https://platform.uipath.com/[AccountName]/[ServiceName] Before you needed to add just: https://platform.uipath.com/ You may find the full address in the address bar when you are on Orchestrator Tenant page. Without providing the full address in this form you will get this error: [imag…

Cheers @srinic

[srinic (Srini)]

Thanks @Palaniyappan, we are currently using Enterprise version - on-premises orchestrator

[Palaniyappan (Palaniyappan P)]

Url of machine key could be reason
Kindly validate that once
Cheers @srinic

[srinic (Srini)]

@Palaniyappan We were able to connect to orchestrator using https://machinename.domain. ( directly pointing to one server name ) But we are not able to connect using https://domainname.com (DNS) which will point to mutli nodes ( Load balanced URL) which will route the request to any node which is available.