Error for Get Outlook Messages with encryted emails

Help
, ,
1

Hi everyone,

I’m currently facing some issues while trying to extract all emails from an Outlook inbox. I’m using the Standard activity “Get Outlook Mail Messages”.
Error: Get outlook mail messages: Specified cast is not valid.
It seems that the activity is struggeling with encrypted emails. When I remove them from the inbox the Process is running stable.
BUT: I can’t ensure ever that there are no encrypted mails in my inbox and I’d like to create a stable Process ;).

Has someone recommodations for this case?

Regards

Marcel

1 Like
2

kindly have a view on this thread

Cheers @marcel0907

3

Hi @Palaniyappan

thanks for your rapid Reply.

I think I got it wrong. The Problem are not those encrypted mails.
The Problems appears if there is a callback notification in the inbox. And the Problem is only in Shared mailboxes.

Regards

1 Like
4

If possible can I have a view on the property panel with that shared mailbox mentioned
Cheers @marcel0907

5

Hi @Palaniyappan
I tried to visualize my issue. In the Pictures down below you can see my Shared Mailbox and the properties of the inbox. I added our RPA user to the permissions with full Access. Still getting the issue.

07-11-_2019_15-23-46
07-11-_2019_15-23-46393×532 7 KB
07-11-_2019_15-23-36
07-11-_2019_15-23-36397×540 5.2 KB
07-11-_2019_15-23-24
07-11-_2019_15-23-241392×721 22.9 KB

6

Hi Marcel,

have you found a solution to this problem? We are currently encountering the same problem.

Tanks and best regards
Martin

7

choose Options >Trust Center > Trust Center Settings. On the Email Security tab, under Encrypted email , select the Encrypt contents and attachments for outgoing messages check box. To change additional settings, such as choosing a specific certificate to use, click Settings.
I hope this will help
Best regards
Apps4Rent | O365CloudExperts | CloudDesktopOnline