Error: Another Instance Of Team Viewer Is Already Running. Please Close It Before Starting

[Pradyumna_TK]

Hello, I am using RPA for automatic file transfer from a remote PC through Team Viewer APP.

The team viewer is always open on my PC and I just want to access it without again opening new TeamViewer window. I am using “Use Application/Browser” activity. But I always get an error message saying “Another instance of TeamViewer is already running. Please close it”.

There is one option besides “Application Path” in the activity…In that even if i select “Focus Current Opened Instance”, it still tries to open a new instance and create that error message

I also tried to mention " Only if not Open" option in the properties section.

But nothing seems to work.
Can anyone help me with this?

@Palaniyappan @RAKESH_KUMAR_BEHERA

[raja.arslankhan (Raja Muhammad Arslan khan)]

@Pradyumna_TK are you try kill process activity for team viewer before opening team viewer

[Gokul001 (Gokul Balaji)]

Hi @Pradyumna_TK

You can try with Close Application activity

Selector

<wnd app='teamviewer.exe' cls='#32770' title='TeamViewer' />

Regards
Gokul

[Pradyumna_TK]

Hello @Gokul001 @raja.arslankhan …I do not want to kill or close the process as it takes more time to open it again and make it ready for connection…If i initially keep the app closed and open it, it does not show error…But i want to reduce the execution time

But the problem is that the “Use Application/Browser” activity is trying to open new window

I want to prevent this

[raja.arslankhan (Raja Muhammad Arslan khan)]

@Pradyumna_TK please check in activity there is one option
→ open
It should be If Not Open

[Pradyumna_TK]

As mentioned in the question, I tried that as well…but does not work…I dont know why?

[Robert_Lansbergen (RJL)]

@Pradyumna_TK Can you share the selector of the open app/browser activity?

Thanks!

[Pradyumna_TK]

Hie @Robert_Lansbergen …Sorry for the late reply…I am not using the “open app/browser” activity as I am keeping the app open all the time on my system…As shown above in the question, I am using “Use application” activity to access the Teamviewer app.

[Robert_Lansbergen (RJL)]

Hi @Pradyumna_TK My apologies, thats what I meant “Use application/browser” activity.

Could you share the selector?
Also, what is the version of your UiAutomation activities? Maybe updating to the latest version will help aswell.

Thanks!
Robert

[Pradyumna_TK]

This is the selector window…ANd yea, i will try to update the package and check it…will let you know if it works

[Robert_Lansbergen (RJL)]

@Pradyumna_TK
With my community edition with version 22.4.7 (UiAutomation activities) its working properly with this selector.

Tried these settings:

Close: Never
Input mode: Simulate (Hardware events also works)
Open: IfNotOpen
Resize: None
Windows attach mode: Application instance (Single window also works)

Regards!
Robert

[Pradyumna_TK]

Hie @Robert_Lansbergen …yea I updated my package to 22.10.1 and used the settings as you mentioned and it worked…Thank you so much for your support

Also…One more important thing I noticed is that…If you are using “Use browser/application” activity multiple times, the path of the application mentioned must be the same every time…In my case, it happened that at one place i used the path of the app icon on my desktop and another time, i used the path of the app in my “C -Drive” …So the UI path considers as 2 different apps and was trying to open it again which gives this kind of error.