Error 500 Whilst Activating UiPath Studio Community Edition

Help Studio
#1

Hi All,

I have download UiPath Studio Community Edition in my company’s network and whilst trying to activate the free licence I am receiving the following error:

Activation failed with error: 500
Error description: Activation failed! Please try again in a few minutes. If the problem persists please contact us

I’ve found the Studio log file, and it is stating the following:
Access forbidden

You have browsed from an unrecognized IP address. The proxy therefore denied access to this site or page:

Does anyone know where this error originates from? Is this a firewall issue on my company side where I need to whitelist the activation URL and port or does UiPath need to whitelist our companies network?

Thanks,
Sam
#2

09:27:45.4578 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving RegistrationState.
09:27:45.5758 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:27:45.6898 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved RegistrationState value NoLicenseAvailable.
09:27:45.6898 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling update online operation.
09:27:45.7338 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving LicenseInfo.
09:27:45.7338 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:27:45.7978 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved LicenseInfo value RegistrationState: NoLicenseAvailable, ActivationId: , LicenseCode: [empty], LicenseModel: , Version: , StartDate: 0, EndDate: 0, GracePeriod: 0, Email: , CheckInterval: 0, NextCheckDate: 0, BundleCode: , SubscriptionCode: .
09:27:45.7978 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving RegistrationState.
09:27:45.7978 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:27:45.7978 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved RegistrationState value NoLicenseAvailable.
09:27:49.3128 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:27:49.3128 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling online update license request with current state :NoLicenseAvailable
09:27:49.3128 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:27:49.3128 => [WARN] [UiPath.Studio.exe] [1] Warn: No license available skipping online update license request
09:27:50.1578 => [ERROR] [UiPath.Studio.exe] [1] Error: No license exist for this installation Exception: UiPath.Licensing.Library.Extended.Exceptions.NotLicensedException: No license exist for this installation
at UiPath.Licensing.Library.Extended.Implementation.OnlineLoader.d__8.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Licensing.Library.Extended.Implementation.LicenseProvider.d__11.MoveNext()
09:27:50.1658 => [ERROR] [UiPath.Studio.exe] [1] Error: Error while updating license Exception: UiPath.Licensing.Library.Extended.Exceptions.NotLicensedException: No license exist for this installation
at UiPath.Licensing.Library.Extended.Implementation.OnlineLoader.d__8.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Licensing.Library.Extended.Implementation.LicenseProvider.d__11.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Licensing.LicenseService.d__24.MoveNext()
09:28:01.3718 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:28:01.5978 => [ERROR] [UiPath.Studio.exe] [1] Error: Copy License Error: Exception: System.IO.DirectoryNotFoundException: Could not find a part of the path ‘C:\ProgramData\UiPath\LicenseInternal\license.dat’.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite, Boolean checkHost)
at System.IO.File.Copy(String sourceFileName, String destFileName, Boolean overwrite)
at System.IO.Abstractions.FileWrapper.Copy(String sourceFileName, String destFileName, Boolean overwrite)
at UiPath.Licensing.Boon.LicenseStorage.CopyLicenseData()
09:28:01.5978 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling release online.
09:28:01.5978 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:28:01.5978 => [WARN] [UiPath.Studio.exe] [1] Warn: No license available skipping deactivation update license request
09:28:01.5978 => [ERROR] [UiPath.Studio.exe] [1] Error: No license exist for this installation Exception: UiPath.Licensing.Library.Extended.Exceptions.NotLicensedException: No license exist for this installation
at UiPath.Licensing.Library.Extended.Implementation.OnlineLoader.d__7.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Licensing.Library.Extended.Implementation.LicenseProvider.d__12.MoveNext()
09:28:01.6108 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:28:01.6108 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling allocate online with email and type studio/community.
09:28:01.6108 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:28:01.6108 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling allocate online to https://license.uipath.com with email and type studio/community.
09:28:02.5408 => [ERROR] [UiPath.Studio.exe] [7] Error: Unexpected content:

Access forbidden

You have browsed from an unrecognized IP address. The proxy therefore denied access to this site or page:
http://license.uipath.com/api/dso/studio/license/community

#3

Dear Sam,

I’m also facing the same issue. In my personal laptop license activated successfully but in company laptop it is not activated showing the error as you started.

#4

Hi Vignesh,

Indeed we have the same issue. My company resolved it by whitelisting the URLs at https://docs.uipath.com/installation-and-upgrade/docs/services-the-robot-connects-to

Have a talk with your IT admin or Security team :slight_smile: