Error 500 Whilst Activating UiPath Studio Community Edition

Hi All,

I have download UiPath Studio Community Edition in my company’s network and whilst trying to activate the free licence I am receiving the following error:

Activation failed with error: 500
Error description: Activation failed! Please try again in a few minutes. If the problem persists please contact us

I’ve found the Studio log file, and it is stating the following:
Access forbidden

You have browsed from an unrecognized IP address. The proxy therefore denied access to this site or page:


Does anyone know where this error originates from? Is this a firewall issue on my company side where I need to whitelist the activation URL and port or does UiPath need to whitelist our companies network?

Thanks,
Sam

09:27:45.4578 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving RegistrationState.
09:27:45.5758 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:27:45.6898 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved RegistrationState value NoLicenseAvailable.
09:27:45.6898 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling update online operation.
09:27:45.7338 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving LicenseInfo.
09:27:45.7338 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:27:45.7978 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved LicenseInfo value RegistrationState: NoLicenseAvailable, ActivationId: , LicenseCode: [empty], LicenseModel: , Version: , StartDate: 0, EndDate: 0, GracePeriod: 0, Email: , CheckInterval: 0, NextCheckDate: 0, BundleCode: , SubscriptionCode: .
09:27:45.7978 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving RegistrationState.
09:27:45.7978 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:27:45.7978 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved RegistrationState value NoLicenseAvailable.
09:27:49.3128 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:27:49.3128 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling online update license request with current state :NoLicenseAvailable
09:27:49.3128 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:27:49.3128 => [WARN] [UiPath.Studio.exe] [1] Warn: No license available skipping online update license request
09:27:50.1578 => [ERROR] [UiPath.Studio.exe] [1] Error: No license exist for this installation Exception: UiPath.Licensing.Library.Extended.Exceptions.NotLicensedException: No license exist for this installation
at UiPath.Licensing.Library.Extended.Implementation.OnlineLoader.d__8.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Licensing.Library.Extended.Implementation.LicenseProvider.d__11.MoveNext()
09:27:50.1658 => [ERROR] [UiPath.Studio.exe] [1] Error: Error while updating license Exception: UiPath.Licensing.Library.Extended.Exceptions.NotLicensedException: No license exist for this installation
at UiPath.Licensing.Library.Extended.Implementation.OnlineLoader.d__8.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Licensing.Library.Extended.Implementation.LicenseProvider.d__11.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Licensing.LicenseService.d__24.MoveNext()
09:28:01.3718 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:28:01.5978 => [ERROR] [UiPath.Studio.exe] [1] Error: Copy License Error: Exception: System.IO.DirectoryNotFoundException: Could not find a part of the path ‘C:\ProgramData\UiPath\LicenseInternal\license.dat’.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite, Boolean checkHost)
at System.IO.File.Copy(String sourceFileName, String destFileName, Boolean overwrite)
at System.IO.Abstractions.FileWrapper.Copy(String sourceFileName, String destFileName, Boolean overwrite)
at UiPath.Licensing.Boon.LicenseStorage.CopyLicenseData()
09:28:01.5978 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling release online.
09:28:01.5978 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:28:01.5978 => [WARN] [UiPath.Studio.exe] [1] Warn: No license available skipping deactivation update license request
09:28:01.5978 => [ERROR] [UiPath.Studio.exe] [1] Error: No license exist for this installation Exception: UiPath.Licensing.Library.Extended.Exceptions.NotLicensedException: No license exist for this installation
at UiPath.Licensing.Library.Extended.Implementation.OnlineLoader.d__7.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Licensing.Library.Extended.Implementation.LicenseProvider.d__12.MoveNext()
09:28:01.6108 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:28:01.6108 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling allocate online with email and type studio/community.
09:28:01.6108 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\ProgramData\UiPath\LicenseInternal
09:28:01.6108 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling allocate online to https://license.uipath.com with email and type studio/community.
09:28:02.5408 => [ERROR] [UiPath.Studio.exe] [7] Error: Unexpected content:

Access forbidden

You have browsed from an unrecognized IP address. The proxy therefore denied access to this site or page:
http://license.uipath.com/api/dso/studio/license/community


Dear Sam,

I’m also facing the same issue. In my personal laptop license activated successfully but in company laptop it is not activated showing the error as you started.

Hi Vignesh,

Indeed we have the same issue. My company resolved it by whitelisting the URLs at https://docs.uipath.com/installation-and-upgrade/docs/services-the-robot-connects-to

Have a talk with your IT admin or Security team :slight_smile: