Email Mining using UiPath GenAI

[vnamburi1]

Email Mining using UiPath GenAI

Use Case Description

A leading health insurance provider faces challenges in manually processing and categorizing email requests from policyholders, which often include claim submissions, policy updates, claim status and premium inquiries etc. These emails frequently contain attached documents, such as medical bills, prescriptions, and payment receipts, that require time-consuming review and validation. The complexity and volume of these emails and documents lead to inefficiencies, errors, and delays in processing, making it difficult to respond quickly and accurately to customer requests.

AS-IS WORKFLOW, TO-BE WORKFLOW

Other information about the use case

Industry categories for this use case: Customer Service

Skill level required: Advanced

UiPath Products that were used: UiPath Studio, UiPath Action Center, UiPath AI Center, UiPath Document Understanding, UiPath Orchestrator

Other applications that were used: Excel, Outlook

Other resources: Sales Order Processing With AI | Power Up Workflows Using UiPath Tools

What is the top ROI driver for this use case?: Improve customer experience