Edge browser extension issues

Help Something Else
1

Hi All
we have around 250 bots running in Production, recently we are facing issues with browser extension, the robot unable to connect with edge browser which causing lot of the failures
even we are clearing browser history frequently and uninstall and install extensions
still the issues persist, could you please help me better solution to handle this situation?

2

@Mahesh_Kumar_Thotla

  1. Verify Extension Versions:
  • Confirm compatibility of UiPath Extension for Edge with the browser version.
  1. Extension Installation:
  • Use UiPath Extension Installer tool to install the extension on Edge.
  1. Check Permissions:
  • Ensure the extension has necessary permissions to access the web page.
  1. Logging and Debugging:
  • Implement detailed logging to identify errors and use UiPath logging activities.
  1. Error Handling:
  • Use proper error handling mechanisms, including retries and screenshots on failure.
  1. Try Alternative Browser:
  • Temporarily switch to an alternative browser (e.g., Chrome) to identify if the issue is browser-specific.
  1. Restart Edge Browser:
  • Incorporate steps to close and reopen Edge browser in your workflows.
  1. Browser Profile:
  • Verify the correct configuration of the browser profile.
3

Hi @Mahesh_Kumar_Thotla

What is the Extension ID you have in Edge?

Look at this table to get the MV version:
Studio - List of UiPath extensions for Chrome

What versions of Studio / Orch are you running?

MV2 UiPath extensions need to be upgraded to MV3 versions, Look here under your version for comments/advice from UiPath.

Studio - Extension for Chrome (uipath.com)

Hopefully this helps

Cheers

Steve