Could not retrieve transaction item. Exception message: Items does not exist. Error code: 1002

Dear Friends,
I got error Of :
Could not retrieve transaction item. Exception message:
Items does not exist. Error code: 1002


Items does not exist. Error code: 1002

1 Like

Hello @Balaji_Satpute Welcome to the UiPath Community Forum.

Item Doesn’t exists means the queue item that you are trying to retrieve is either not present in Orchestrator or the status of the item is not “New”. Please check if the transaction exists or check the queue item key. Also make sure, if those transactions are added in Queue or not.

If you can post the Queue screenshot from Orchestrator.

Thanks

hey @Balaji_Satpute
This error is associated with attempting to fetch a transaction item from a queue that is either empty or does not exist. Please follow these troubleshooting steps to resolve the issue:

  1. Ensure that the queue name exactly matches the queue name in Orchestrator. Remember, the queue name is case-sensitive.
  2. Verify whether the queue exists in Orchestrator.
  3. Check if there are items present in the queue to be processed. Ensure that there are items in the queue in a “New” state. Items that are already in “In Progress” or “Successful” states will not be fetched by the ‘Get Transaction Item’ activity.
  4. Confirm that you are properly connected to Orchestrator.

Hi @Balaji_Satpute

The queue is not found clearly.

Check if the connection of studio is in the same folder.

Cheers!!

@Balaji_Satpute

As per error queue is missing

From the right bottom of studio you can check if the studio is pointing to the folder where queue is created in orchestrator…if not change it accordingly

Also check if the given queue name is correct

Cheerd