Connecting UiPath Robot to Orchestrator keeps timing out

Help
1

I’ve been trying to connect to the Orchestrator we have set up with UiPath Enterprise but it keeps timing out on connection attempt. I have the machine created with a matching machine name as the one in my UiPath Robot as well as the corresponding machine key. In the Orchestrator URL I have out hosted instance of Orchestrator (https://xxxxxxxxxxxxxxxxxxxxxxxxxxx.azurewebsites.net/)… I’m not sure why the connection keeps timing out though. Any ideas?

Error log of issue:

System.OperationCanceledException: The operation was canceled.
   at System.Threading.CancellationToken.ThrowOperationCanceledException()
   at System.IO.Pipes.NamedPipeClientStream.ConnectInternal(Int32 timeout, CancellationToken cancellationToken, Int32 startTime)
   at System.IO.Pipes.NamedPipeClientStream.<>c__DisplayClass21_0.<ConnectAsync>b__0()
   at System.Threading.Tasks.Task.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at UiPath.Ipc.NamedPipe.NamedPipeClient`1.<ConnectToServerAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at UiPath.Ipc.ServiceClient`1.<EnsureConnection>d__20.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at UiPath.Ipc.ServiceClient`1.<>c__DisplayClass17_0`1.<<InvokeAsync>b__3>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at UiPath.Ipc.IOHelpers.<WithResult>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at UiPath.Ipc.IOHelpers.<WithTimeout>d__8`1.MoveNext()
2

Hi @mike.vansickle,
For me it’s looking like authentication problem or firewall lock. Please contact with our Technical Support.

3

I had realized after upgrading from Community to Enterprise, I still had the Community software on my machine. So out of habit I was trying to use the UiPath Robot that was installed with the Community edition. Once I began using the UiPath Robot that was installed with the Enterprise edition it worked immediately. Sorry for the confusion!

2 Likes
4

Thank you for sharing this. I will for sure help in similar situations for other users :slight_smile:

5

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.