Connect to Orchestrator cloud

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1

Hi everybody,
can someone help me, I have an error as below but don’t know how to fix it. thanks

ticket 01
ticket 012072×1239 34.5 KB

the log show as below:
RemoteException wrapping System.TimeoutException: The operation has timed out.
at UiPath.Service.Utils.OrchestratorHttpHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at System.Net.Http.HttpClient.SendAsyncCore(HttpRequestMessage request, HttpCompletionOption completionOption, Boolean async, Boolean emitTelemetryStartStop, CancellationToken cancellationToken)
at UiPath.Service.Orchestrator.Clients.OrchestratorClientFactory.GetVersionAsync(String orchestratorUrl, CancellationToken ct)
at UiPath.Service.Orchestrator.Clients.OrchestratorClientFactory.GetClientAsync(ConnectionInfoLicenceKey info, CancellationToken ct)
at UiPath.Service.Orchestrator.OrchestratorController.PerformConnect_LicenceKeyAsync(ConnectionInfoLicenceKey connectionInfo)
at UiPath.Service.Orchestrator.OrchestratorController.PerformConnect_LicenceKeyAsync(ConnectionInfoLicenceKey connectionInfo)
at UiPath.Service.Orchestrator.OrchestratorController.OnConnectToServerAsync(ConnectToServerMsg msg, CancellationToken ct)
at UiPath.Service.Messages.MessageDispatcher.DispatchingTask(IMessage message, CancellationToken messageCt)
at UiPath.Service.Core.SettingsOperations.<>c__DisplayClass7_0.<b__0>d.MoveNext()
— End of stack trace from previous location —
at UiPath.Service.HttpExceptions.Improve[T](Func1 code) at UiPath.CoreIpc.Server.InvokeMethod(EndpointSettings endpoint, Request request, Object service, MethodInfo method, Object[] arguments) at UiPath.CoreIpc.Server.HandleRequest(EndpointSettings endpoint, Request request, IServiceScope scope, CancellationToken cancellationToken) at UiPath.CoreIpc.Server.<>c__DisplayClass4_2.<<-ctor>b__6>d.MoveNext() --- End of stack trace from previous location --- at UiPath.CoreIpc.IOHelpers.WithResult(Task task) at UiPath.CoreIpc.IOHelpers.WithTimeout[TResult](IEnumerable1 cancellationTokens, TimeSpan timeout, Func2 func, String message, Func2 exceptionHandler)

3

@sonit,

I guess by looking at error message that you must stay login to cloud orchestrator while connecting and licensing.

4

hi @Pankaj.Patil ,
thank you, But still cannot sign.you can see below the screen short , i have login already

ticket 01-01
ticket 01-012072×1239 92 KB

5

Hi @sonit

Could you please make sure that Studio is not being blocked a firewall?