Communication Mining - Threads issue

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1

Hii all, How can I extract all the field values from a Communications Mining model when two fields are present in the first email, and the third field needs to be extracted from the second email in the thread? I am using the “Get Stream Results” activity, but it is parsing each email in the thread individually instead of extracting data from the entire thread. How can this be resolved?

Thanks in advance.

2

@Ramya_K

Ideally that is how it works as threads does not mean the emails are combined but means that they are of same type

you might need to identify a common value between emails and then match them or join them together in the data you receive

cheers

3

Hi @Ramya_K,

there are a couple of options here, but basically it boils down to what Anil G wrote: find a common identifier. Depending on how and from where you get your emails in the first place, you might look for Thread ID / index, or similar sounding properties, e.g. ‘conversation ID / index’. Just be careful and test what are scenarios when that identifier changes and when not (e.g. moving mail between folders, domain name changes in addresses, etc.)

If you know that one or more emails are related upfront then you can also generate some id of your own, like a hash, and put it into user property.

Another way to tackle this would be to upload to CM with API, not Studio Activities. When uploading with Activities the body of your emails is being automatically parsed by the platform and some generic stuff get removed or wrapped into predefined elements, like signatures. With API you have full control over body, which you can build as a concatenation of 2 email bodies that you know are a thread, just mind the 62k something character limit for single CM message.

Lastly, you can use your model without uploading messages into CM entirely (still costs 1 AI unit per message). For that you use Predict endpoint or Activity which gives you a response straight away for you to parse. In this scenario you would be calling that endpoint or activity for each email in your thread and combine the data from responses accordingly.

Cheers,
Tom