Why am I receiving Code: generalException?
Issue description
When running any Microsoft Office 365 (classic) activity, the following error is returned:
Code: generalException Message: An error occurred sending the request.
In Studio
In Orchestrator
Resolution
The error is being thrown by Graph API and it usually has an inner error that can be expanded as below:
In Studio -> Expand the $exceptionDetails from the Locals panel
In Orchestrator
Method 1:
Go to Jobs -> click on the Job Info (i) button to expand the whole error
Method 2:
Some particular configurations might prevent the error from showing correctly in Orchestrator. You can set the following Try/Catch to throw the right error:
NOTE: On some rare circumstances there will not be any information on the inner exception. Check the troubleshooting guide below for more information.
After spotting the right error, you can search it on our knowledge articles, online or use the Microsoft Office 365 - General Troubleshooting Guide to start the troubleshooting.