Categories Activity error

Hi everyone, I have an issue here my bot is in production server triggered on orchestrator. The bot is working with outlook email and it’s supposed to categorize the email and mark it as done:


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I keep on getting this error, I did run the bot earlier and the Mail Categories activity was working fine

@Anelisa_Bolosha1,

Try adding delay of few seconds between setting category and move email activity.

Tried but still giving the same error.
I tried running the bot on my machine and it works well there
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Hi @Anelisa_Bolosha1

What is the version of mail package that you are using?

Also, does this only happen when job runs from trigger at certain times?

When you kick start it manually from orchestrator, does it work?

In my experience Outlook desktop is unfit for unattended automation, have you explored the integration service connections to connect via the graph API? Its much much more stable.

@Anelisa_Bolosha1

Were there any updates made to outlook?

or any setting changes happened?

also as @Jon_Smith suggested using integration service connection and makes more sense

cheers

@Anelisa_Bolosha1,

In that case I would suggest to record the job and see the behaviour to analyze what’s the root cause.

Also as other efforts suggested explore feasibility of using integration services.

Studio version 2020
package 1.22.1