Can't open Orchestrator

Hi, I have a serious problem - today I cannot connect to Orchestrator - blank page with link (https://…/oidc/trigger?returnUrl=%2F). Verision on promise (2022.10 or similar). Both serwers (interface and database) have a lot of free space. I restarted servers. SSL certyficate looks valid. So, nothing working - do you have any idea what can happened and how to resolve this issue? Regards!

Hi @marceli.monkiewicz

Check the below thread.

Regards
PS Parvathy

Hi @marceli.monkiewicz

  1. Check Identity Server service
  • On the Orchestrator server, open Services and make sure UiPath Identity Server (or similar) is running.
  • If it’s stopped, start it.
  1. Test in browser
  • Open Orchestrator URL in incognito or a different browser.
  • If it works, clear your main browser cache and retry.

Regards
Gokul

I think thi is different problem - not only me has problems with Orchestrator. Right now in logs I have something like that:

System.InvalidOperationException: Something went wrong while getting the discovery document:
Error connecting to https://…/identity/.well-known/openid-configuration: Internal Server Error.

Hi!

Services regarding UiPath looks running. From logs I got something like that:

System.InvalidOperationException: Something went wrong while getting the discovery document:
Error connecting to https://…/identity/.well-known/openid-configuration: Internal Server Error.

@marceli.monkiewicz

Could you able to share the Screenshot?

Hi - problem solved. We realized that we used external certificate which expired (after two years). I had to copy new thumbprint (from MMC, via PowerShell to avoid additional signs) and paste it in C:\Program Files (x86)\UiPath\Orchestrator\Identity\appsettings.Production.json.

Now I can breath normally :slight_smile:

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