An error has occurred when I connecting to orchestrator

HuaiYe · April 20, 2022, 1:52am

When I connecting to orchestrator the error happen,I use the studio normal yesterday.
Today I open my PC to use studio the orchestrator throw me the error.
I restart my PC and the uipath service but useless.
How I can do?

Nithinkrishna · April 20, 2022, 2:23am

Hey @HuaiYe

Could you please try connecting once again and immediately after that please open Event viewer logs to check what’s the exact issue please ?

Thanks
#nK

HuaiYe · April 20, 2022, 2:26am

@Nithinkrishna ，
I open UiRobot to link again and I screenshot the details.

Nithinkrishna · April 20, 2022, 2:26am

Hey @HuaiYe

Can you quickly open event viewer and check once ?

Thanks
#nK

HuaiYe · April 20, 2022, 2:29am

@Nithinkrishna ,
OK,Where could I open the event viewer?I don’t know where it is.

Nithinkrishna · April 20, 2022, 2:29am

@HuaiYe

WIN START → EVENT VIEWER

nikhil.girish · April 20, 2022, 2:29am

Hi @HuaiYe

kindly refer below link hope this helps

HuaiYe · April 20, 2022, 2:34am

@Nithinkrishna ,

there is my screenshot and the error message.
UiPath.Service.Host 20.10.2.0 UiPathRobotServices 31852487 ISettingsOperations ConnectToServer 10. # UiPath.Service.Orchestrator.Clients.OrchestratorHttpException: An error has occurred. at UiPath.Service.Orchestrator.OrchestratorClientExtensions.d__8.MoveNext() — End of stack trace from previous location where exception was thrown — at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at UiPath.Service.Orchestrator.Clients.OrchestratorBaseClient.d__5

1.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at UiPath.Service.Orchestrator.Clients.OrchestratorBaseClient.<RequestAsync>d__4.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at UiPath.Service.Orchestrator.Clients.OrchestratorClient.<EndSession>d__25.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at UiPath.Service.Orchestrator.Notifications.HeartbeatGenerator.<ProvisionLegacy>d__28.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at UiPath.Service.Orchestrator.OrchestratorController.<PerformConnect_LicenceKeyAsync>d__18.MoveNext() --- End of stack trace from previous location where exception was thrown --- at UiPath.Service.Orchestrator.OrchestratorController.<PerformConnect_LicenceKeyAsync>d__18.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at UiPath.Service.Orchestrator.OrchestratorController.<OnConnectToServerAsync>d__28.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at UiPath.Service.Messages.MessageDispatcher.<DispatchingTask>d__21.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at UiPath.Service.Core.SettingsOperations.<>c__DisplayClass7_0.<<ConnectToServer>b__0>d.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at UiPath.Service.HttpExceptions.<Improve>d__0

1.MoveNext() — End of stack trace from previous location where exception was thrown — at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at UiPath.CoreIpc.Server.d__22.MoveNext() — End of stack trace from previous location where exception was thrown — at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at UiPath.CoreIpc.Server.d__21.MoveNext() — End of stack trace from previous location where exception was thrown — at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at UiPath.CoreIpc.Server.<>c__DisplayClass4_2.<<-ctor>b__6>d.MoveNext() — End of stack trace from previous location where exception was thrown — at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at UiPath.CoreIpc.IOHelpers.d__12.MoveNext() — End of stack trace from previous location where exception was thrown — at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at UiPath.CoreIpc.IOHelpers.d__18`1.MoveNext()

HuaiYe · April 20, 2022, 2:37am

@nikhil.girish ,
OK,I tried it.But useless.

Nithinkrishna · April 20, 2022, 5:17am

Okay @HuaiYe

Could you please export those 10 logs in a file in English format and upload it here pls.

Thanks
#nK

ushu · April 20, 2022, 6:19am

@HuaiYe Can you reset your system and reinstall your studio. Follow the below video to connect Orchestrator with UiPath Assistant

https://www.youtube.com/watch?v=y3zh2DPbSTk

Rahul_Unnikrishnan · April 20, 2022, 11:22am

Hello @HuaiYe ,

It seems the orchestrator is disconnected from Assistant and Studio. Please go to UiPath assistant->Preferences->Orchestrator settings->Provide the Orchestrator URL and the key details.

Hope this reconnection will resolve the issue. After that in your studio, you can see the Connection to Orchestrator got established.

If still confused maybe the below video can help you:

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An error has occurred when I connecting to orchestrator

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