AI Challenge + Input channel classification

[anob]

AI Challenge + Input channel classification

Use Case Description

In this scenario, a retail company is receiving a lot of emails/input via different channels. But there is no chance to classify and to identify what the input is about and where the mass comes from. It can be customer complaints, service requests, information request etc… The goal is to analyze the input in a targeted manner and route it to the right departments. In addition, peaks are to be detected at an early stage in order to be able to react quickly and solve problems at an early stage. In addition, the employee base can be set to the right priorities.

AS-IS WORKFLOW, TO-BE WORKFLOW

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Other information about the use case

Industry categories for this use case: Other Sector

Skill level required: Intermediate

UiPath Products that were used: UiPath Communications Mining

Other applications that were used: email, social media, chatbots

Other resources: -

What is the top ROI driver for this use case?: Accelerate growth and operational efficiency

[loredana_ifrim]

Hi @anob happy to see your use case. I’m wondering if you can provide more details for it, like the workflow… etc and don’t forget to share it on your social media followers, to cast their vote for your use case !

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