ActiveCampain

Help Integration Service
1

Hello, I’m trying to connect an Active Campaign to an orchestrator folder via service integration. I’m getting this message, and I can’t find anything in the documentation.

Any ideas?

Failed to create the connection. Please check the error and refer to the documentation before retrying.

Details:
Provider Endpoint: GET /accounts?limit=1
Provider Status Code: 502 (Unauthorized)
Provider Error Message: javax.net.ssl.SSLHandshakeException: PKIX path validation failed: java.security.cert.CertPathValidatorException: validity check failed
UiPath Request ID: 7957522696645620399

2

Hi @DimitriLYR

This error indicates that the application is unable to establish a secure connection with a server due to a trust issue with the server’s SSL certificate.

2 things you can check here:

  1. certificates at Active campaign are not expired and up to date
  2. you may need to import server/CA certificates into your truststore for successful handshake.
3

Hi @DimitriLYR

SSL handshake failed due to invalid or expired certificate. update orchestrator java truststore with required certs. verify no proxy blocking ssl. test api endpoint with postman. update java if needed.

If helpful, mark as solution. Happy automation with UiPath

4

Hello both of you, thank you for your answers! How can I modify the Java Orchestrator Truststore to add the certificate?

Unfortunately, I don’t know this part. Thanks for your help.

5

Hi @DimitriLYR

Use the keytool command to import the certificate into the Java cacerts Truststore. Change accordingly and Try this,

keytool -import -trustcacerts -keystore “C:\Program Files\Java\jdk-XX.X.X\lib\security\cacerts” -storepass changeit -noprompt -alias mycert -file path\to\certificate.crt

OR

Check This,

Happy Automation

6

@DimitriLYR this may help you

  • Check Certificate Validity
  • Open https:// in a browser.
  • Click the lock icon → View certificate.
  • Check for expiry or untrusted CA.
  • Add Certificate to Trusted Store
  • Export the certificate (Base64 format)
  • Add it to:
    • Windows Trusted Root Store
    • Java keystore if using on-prem UiPath Orchestrator (e.g., via keytool)
  • Retry the Integration
  • Go back to Orchestrator → Integrations
  • Reconfigure the connection
  • Firewall/Proxy Check
  • Ensure no network device is intercepting or rewriting the SSL cert (e.g., corporate proxy).
7

@DimitriLYR

Are you on automation suite or on prem installation?

If yes there must be some urls for each connector that needs to be allowed

Please check them here

Cheers

8

Thanks for your help. I’m try :slight_smile: