Academy - Assessment Completed but not marked as complete

Learning Hub Certification
1

I have completed all of the Automation Developer Associate Training (v2024.10) courses.
I have also successfully completed both assessments.
However, i cannot get a credential for Automation Developer Associate Training (v2024.10) because the “Automation Explorer (v2024.10) - Assessment” is not marked as completed.
When i click “Resume” on it, I get the message “You have already completed this assessment. Great job!”.
So the assessment is not marked as completed, and I also cannot take it again and try to fix it.

2

Hey @Rocha_Jorge,

This issue usually occurs due to a synchronization error between the assessment completion and the course progress tracker. Please ensure that all post-course surveys are completed, then clear your browser cache, log out, and log back into UiPath Academy to refresh the progress. If the issue persists, raise a support ticket with UiPath Academy including screenshots of the completion status for manual verification and credential issuance.

3

Hello Jasimuddin!

Thank you very much for taking the time to try to help me.
I did a complete cleaning of browser data, logged out, deleted everything again, closed the browser, reopened the browser, logged in again to UiPath.
The issue persists.
I have expanded every course and all of them, including surveys are completed. I also clicked continue on the bugged assessment until there where no surveys shown (there were some on the first time I tried to check if that was the problem).

4

Hi @Rocha_Jorge
I have the same problem. Do you open a ticket?

5

Hi @Rocha_Jorge @Yuri_Lopez_V,

Not sure why this is still unresolved :sweat_smile: so let me drop the straightforward answer here.

If you’ve completed a course but the platform refuses to mark it as done—and you’re stuck without the diploma—just raise a ticket with UiPath. This happens sometimes when the learning path progress gets stuck even though you finished everything.

Use this link:
Contact UiPath Learning → Contact UiPath Learning

Submit the ticket there. They usually clear these cases in about two business days.

Hope that clears it up.

6

Thank you very much @mohamed.shaker. Recently, i open a ticket about the issue. I hope they help us, because i want to participate in CCF Track 9: UiPath Certified Professional Automation Developer Professional.

1 Like
7

Nobody response in two days… :smiling_face_with_tear:

8

Recently UiPath Support contact me and they fix my problem :smiley: