Customer satisfaction: Helps you provide a better customer experience when interacting with your company.
Employee satisfaction / retention: Do you want to attract talent and retain them? Give them tools to automate their repetitive tasks, if not they would probably go away.
Cost reduction: Of course, in terms of repetitive, low exception tasks, robots can do much more than humans, even working 24 hours.
Compliance: Regulatory pressure increases in time. Automation helps you to be resilient and compliant.
There are many more, in fact I am starting a new Youtube Channel to talk about it (in Spanish)
Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that emulate humans actions interacting with digital systems and software.