Urgent: activated license but getting error when starting bot

Installer(.exe or .msi):

License type(Free, Trial/License code):

Studio/Robot version:

Current behavior:


Hi all,

I just went from community edition to activating my license (if i click help, it is activated and expires in 51 weeks). But when I click “run” to activate the bot i get the following error:

What do we have to do?


Do you have any idea please?

Hi @yannip

Have you tried contacting our Technical Support for assistance?

Hi @loginerror, yes I created a ticket yesterday but not reply so far.

What installer do you have? Is your Robot in user-mode or as a service?

Hi @ovi

Thanks for your reply. We managed to solve it yesterday.
I created a ticket and we had to remove the license file in the programdata folder and reactivate.

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