Unable to update Variable String (Email Body as value) in Service now Update task activity --> Facing error as ({"error\":{"message":"Exception while reading request","detail":"The payload is not valid JSON."},"status":"failure"})

[Mandava_Naresh]

Hi Team,

1. I am trying to update work notes using Update task in Service Now API like below but it is not working

Error from the server is below

{"error":{“message”:“Exception while reading request”,“detail”:“The payload is not valid JSON.”},“status”:“failure”}

Can someone please help ?

…

[Anil_G (Anil Gorthi)]

@Mandava_Naresh

looks like the email body has some special characters which might be causing the issue

Try this

System.Text.Json.JsonSerializer.Serialize(strEmailBodyCopy).Trim(""""c)

cheers

[Mandava_Naresh]

Thank you very much @Anil_G