Unable to start execution - job stopped with unexpected exit code 0xC0000005

Feedback StudioX
,
1

Hi,

I have installed UiPath Community Edition in May 2023, but recently when I attempted to run any script, it will raise a prompt “unable to start execution - job stopped with unexpected exit code 0xC0000005”

When I investigate the log, the following errors were thrown when I started the UiPath StudioX

…
16:52:08.9461 => [ERROR] [UiPath.Studio] [8] Error: No license exist for this installation Exception: UiPath.Licensing.Library.Extended.Exceptions.NotLicensedException: No license exist for this installation

  • at UiPath.Licensing.Library.Extended.Implementation.OnlineLoader.UpdateAsync(IDictionary`2 userMetadata, ProxySettings proxySettings)*
  • at UiPath.Licensing.Library.Extended.Implementation.LicenseProvider.UiPath.Licensing.Library.Extended.ILicenseProvider.UpdateOnlineLicenseAsync(IDictionary`2 userMetadata)*
    16:52:26.0019 => [ERROR] [UiPath.Studio] [15] Error: No license exist for this installation Exception: UiPath.Licensing.Library.Extended.Exceptions.NotLicensedException: No license exist for this installation
  • at UiPath.Licensing.Library.Extended.Implementation.OnlineLoader.UpdateAsync(IDictionary`2 userMetadata, ProxySettings proxySettings)*
    …
    0fecd80c-692d-46ea-8a88-178a66bcce1c
    0fecd80c-692d-46ea-8a88-178a66bcce1c800×609 51 KB

I could still use App/Web recorder to record the activities, but when I start any script, the following errors occured according to the log:

…
16:52:29.7427 => [ERROR] [UiPath.Studio] [1] ShellRulesProcessor.ProcessRules: System.FormatException: Input string was not in a correct format.
at System.Number.ThrowOverflowOrFormatException(ParsingStatus status, TypeCode type)
at System.String.System.IConvertible.ToInt32(IFormatProvider provider)
at System.Convert.ToInt32(Object value, IFormatProvider provider)
at Newtonsoft.Json.Linq.JToken.op_Explicit(JToken value)
at Newtonsoft.Json.Linq.JToken.ToObject(Type objectType)
at Newtonsoft.Json.Linq.JToken.ToObjectT
at UiPath.Studio.Governance.RoboticsOps.Services.RulesProcessorUtils.EvaluateRule[T](JToken rule, Action`1 setter)
at UiPath.Studio.Orchestrator.RoboticsOps.Processors.ShellRulesProcessor.ProcessRules[T](RoboticsOpsResponse response), HResult -2146233033
…

Solutoin tried but failed:
logout and login with the same/different account in studio
uninstall and re-install UiPath

Many thanks for your help.

3

@felix.lam

Hi

https://www.drivereasy.com/knowledge/solved-how-to-fix-0xc0000005-error/

I hope this will help you

4

@felix.lam

can you open UiPath assistant and check if it is connected to orchestrator

also check in orchestrator if the user as automation express role

cheers

5

Hi @felix.lam ,

Just wanted to check what kind of license you have allocated on the community license and if it is activated correctly. Would you be able to check the internet connection to ensure that the license can be verified? Has this worked before?

Thanks,
Raluca

6

Hi @Raluca_Laic ,

I believe the license should work, I installed the program by msi file after registration of the account, and it is Automation Express License. It is strange as I installed in other computer but does not have such error.
image

7

Hi all,

I tried to install the program in other computers, which are using Office 2000 (for some legacy program and macro). Though I don’t use Office program like Excel, I use the script to control Chrome, it seems those computers also reproduce the same exit code. There are not much clues in the log files, hopefully if anyone can assist to resolve this trouble, thanks.
116:53:10.9483 => [ERROR] [UiPath.Studio] [1] System.InvalidOperationException: The calling thread cannot access this object because a different thread owns it.
at System.Windows.Threading.Dispatcher.VerifyAccess()
at System.Windows.DependencyObject.GetValue(DependencyProperty dp)
at ActiproSoftware.Windows.Controls.Ribbon.Controls.Primitives.ControlBase.get_Command()
at ActiproSoftware.Windows.Controls.Ribbon.Controls.Primitives.ButtonBase.UpdateCanExecute()
at UiPath.Studio.App.Desktop.MVVM.Commands.Command2.<RaiseCanExecuteChanged>b__29_0(), HResult -2146233079 16:53:15.9750 => [ERROR] [UiPath.Studio] [1] System.InvalidOperationException: The calling thread cannot access this object because a different thread owns it. at System.Windows.Threading.Dispatcher.VerifyAccess() at System.Windows.DependencyObject.GetValue(DependencyProperty dp) at ActiproSoftware.Windows.Controls.Ribbon.Controls.Primitives.ControlBase.get_Command() at ActiproSoftware.Windows.Controls.Ribbon.Controls.Primitives.ButtonBase.UpdateCanExecute() at UiPath.Studio.App.Desktop.MVVM.Commands.Command2.b__29_0(), HResult -2146233079
16:53:25.1163 => [WARN] [UiPath.Studio] [1] GetCompilableWorkflows: allWfCount = 4, normalizedDistinctWfCount = 2
16:53:31.6766 => [ERROR] [UiPath.Studio.App.Logging.OutputLogger] [67] System.Exception: Job stopped with an unexpected exit code: 0xC0000005
16:54:03.5580 => [WARN] [UiPath.Studio] [1] GetCompilableWorkflows: allWfCount = 4, normalizedDistinctWfCount = 2