Uipath Http Request for the Tool OTRS Issue

Hi,
I am currently working on HTTP Request Uipath to integrate with OTRS Generic Interface Webservice
Endpoint-http://localhost/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket?Body-UserLogin=agent&Password=123
{“Ticket”:
{“Title”:“REST Create Test”,
“Type”: “Unclassified”,
“Queue”:“Raw”,
“State”:“open”,
“Priority”:“3 normal”,
“CustomerUser”:“customer”
},
“Article”:{
“Subject”:“Rest Create Test”,“Body”:“This is only a test”,
“ContentType”:“text/plain; charset=utf8”
}
}

Ticket is assigned to Queue, but when the assignee (i.e respective Queue) puts a query back to the created ticket for the status of the ticket being pending ,the query is not displayed on the customerUser Screen.

Thanks and Regards,
Supriya