Uipath Http Request for the Tool OTRS Issue

I am currently working on HTTP Request Uipath to integrate with OTRS Generic Interface Webservice
{“Title”:“REST Create Test”,
“Type”: “Unclassified”,
“Priority”:“3 normal”,
“Subject”:“Rest Create Test”,“Body”:“This is only a test”,
“ContentType”:“text/plain; charset=utf8”

Ticket is assigned to Queue, but when the assignee (i.e respective Queue) puts a query back to the created ticket for the status of the ticket being pending ,the query is not displayed on the customerUser Screen.

Thanks and Regards,