UiPath executor.exe file deleted by AntiVirus software
Title: Resolving UiPath Studio Issue Caused by AntiVirus Software
Summary:
This Knowledge Base (KB) article provides a step-by-step guide on how to address and resolve issues in UiPath Studio that are caused by the Cortex XDR AntiVirus software removing the UiPath Executor.exe file. The proposed solution involves adding the UiPath Executor.exe file and the entire UiPath folder to the exclusion list of the AntiVirus software.
Introduction:
The issue in UiPath Studio pertains to the Cortex XDR AntiVirus software removing the UiPath Executor.exe file, causing operational disruptions. While the problem was initially addressed with a reinstallation, it resurfaced when another user encountered the issue. This KB article aims to provide a comprehensive solution to this recurring problem.
Initial Troubleshooting:
In the initial troubleshooting, an attempt was made to resolve the issue by uninstalling and reinstalling UiPath Studio with the 22.10.11 patch in Service mode, but this did not help
User Mode Installation:
To prevent further occurrences of the issue, installation in user mode was performed, and the Executor.exe file was confirmed to be present upon navigating to the installation folder.
Cortex XDR AntiVirus Scanning:
Exploring potential causes, it was observed that the Cortex XDR AntiVirus software had the option for scanning. Upon selecting this option, the AntiVirus software was opened.
Identifying the Issue:
In the Events tab of the AntiVirus software, it was evident that the UiPath Executor.exe file had been flagged and subsequently removed, leading to the issue's recurrence.
Solution:
To resolve this problem, follow these steps:
- Contact Client IT Team: It is recommended to reach out to the Client IT team to address the issue. They should have access to the Cortex XDR AntiVirus software and be able to make necessary adjustments.
- Exclusion of Executor.exe: Request the Client IT team to add the UiPath Executor.exe file to the exclusion list of the AntiVirus software. This will prevent the file from being flagged and removed during scans.
- Exclusion of UiPath Folder: Additionally, ask the IT team to add the entire UiPath installation folder to the exclusion list. This action will prevent any future file deletions within the UiPath directory.
By following these steps and involving the Client IT team, you should be able to resolve the recurring issue of the Cortex XDR AntiVirus software removing the UiPath Executor.exe file, ensuring the smooth operation of UiPath Studio.