UiPath app stuck in loading mode

[sarvesh.b (Sarvesh)]

Hi,

I’m facing an issue with UiPath Apps. I’ve developed an onboarding app where I’ve implemented a validation check for the email ID field. When a user enters their email address, a backend process is triggered to check whether the record exists or not.

If the record exists, the app navigates to a “User Already Exists” page.

This functionality works perfectly in the preview mode of the app. However, after publishing the app and accessing it via the URL, when the user enters email id the page gets stuck in a loading state—even though the backend process executes successfully.

This issue is also occurring for others who are working on different UiPath apps.

The below image contains my orchestrator version.

Please help me to solve this issue.

[Vineet_Joshi2 (Vineet Joshi)]

Hi @sarvesh.b
Hope you are doing well,

It sounds like you’re encountering a common issue with UiPath Apps where the app gets stuck in a loading state after publishing, despite working fine in preview mode. Here are a few steps you can take to troubleshoot and potentially resolve this issue:

1. Check Network Requests: Use browser developer tools (F12) to inspect network requests when the app is stuck. Look for any failed requests or long-running processes that might be causing the issue.
2. Backend Process Timing: Ensure that the backend process completes within a reasonable time frame. If it takes too long, the app might time out. Consider adding logging to track the process duration.

Let me know if issue still persist

Thankyou
Vineet

[udit.chandna]

Could you DM me your email and we can review this internally and if needed setup a call

[udit.chandna]

If its Apps in Studio web, is the show spinner with false step being executed ? did you check in logs

[sarvesh.b (Sarvesh)]

Hi @Vineet_Joshi2

Thanks for your reply,

Yes, the backend process is executing withing the time frame. I also erase the cache data and cookies of the browser then also same error facing. Also tried on another browser and on another system browser but the same issue

Thanks!!

[sarvesh.b (Sarvesh)]

Hi @udit.chandna

Yes I checked with false condition, but the same, page is getting stuck in loading mode.

Thanks!!

[Vineet_Joshi2 (Vineet Joshi)]

ok. Check this once,
Use the browser’s developer tools (F12) to check for any JavaScript errors in the console when the app gets stuck. This can provide clues about what might be going wrong.

[sarvesh.b (Sarvesh)]

yes i checked in console. I am getting 408 request timeout error.