Studio Sign In Errors - quick guide

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Studio Sign In Errors FAQ

Please see below for a short guide on how to overcome the common Studio Sign In errors.

Interactive sign-in is not enabled for this tenant. Enable it from the Orchestrator settings, or connect using the machine key

This errors occurs for tenants created before we introduced the Studio Sign In feature.

Solution

In Orchestrator, go to Tenant > Settings > Security , and then select Allow both user authentication and robot key authentication

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Interactive connect is not available.

This error occurs because your robot service is installed in service mode which is not yet supported by Studio Sign In feature.

Solution

Re-Installing your Robot in user mode should fix it.

The installers are available on our Automation Cloud via the Help tab. The Community EXE installer uses user mode by default, while the Enterprise installer will give you an option to choose it.

Click to see the screenshot

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Locally unlicensed Studio Enterprise Edition cannot acquire a license from Orchestrator Community Edition. Please use Studio Community Edition.

This error occurs when you try to license your Enterprise installation (MSI) via our Community Cloud Orchestrator account.

Solution

You can either:

  • try to connect to Enterprise Cloud Orchestrator account
  • install Studio Community Edition from the EXE installer

The installers are available on our Automation Cloud Help tab

Click to see the screenshot

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Robot does not exist

This happens because your robot is already connected with a machine key, with robot user defined in Orchestrator using the classic method or via the windows user. When you then sign in in Studio, a different username is sent to Orchestrator

Solution

You can either:

  • connect using the machine key (you would want to log out first from Assistant)
  • remove the old configuration and retry the Sign In

No robot configured for the current user.

There is no valid license allocated for your signed in user (either directly or via Orchestrator group).

Solution

You should configure your user robots under Tenant → Users and also make sure that there are spare licenses that can be allocated in your Orchestrator.
Sample configuration could look like this (you should be able to leave the Domain\Username empty, it will be auto-populated)

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Please refer to our documentation for further information:

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Interactive connect is not available.

I am experiencing this issue and re-downloaded the version under the Help section, Stable tab, which still gives me the same error. Any insights on other things I could try?

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Discovered one method to resolve this problem, there was a bug in authentication via embedded browser. To fix this, it requires you to go to options>accounts, and then change the authentication method to “system web browser”. Log in from there. This can’t be done if the trial period has expired so you would have to find an article detailing how to reset the trial via registry.

Regards,
Rachel Gomez