Set Transaction Status - Does Not Save Selected Queue Name

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Hi,

in Set Transaction Status I select QueueName out of Manage Queues, but it will not be saved, so activity does not work and ends with Error code: 1002.

Any suggestion of how to solve it?

Thx and kind regards, Vanja

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Can you provide a screenshot of what the activity looks like when you try to add the queuename?

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image527×184 15.8 KB

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Okay, can you share the full error message?

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Sorry, I made a mistake, the problem is not error 1002, this comes later, the original problem ist, the queue item stays in status new.

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Ah, can you share the full properties of the set transaction status activity?

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The problem is queue setting. Whenever I reopen the workflow, the setting is not there.

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Even after you saved the workflow?

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This is actually expected, see the tooltip of that property:

The image shows a tooltip explaining the purpose of a field named 'Fetch Queue details for' and its associated settings in a configuration interface. (Captioned by AI)
The image shows a tooltip explaining the purpose of a field named 'Fetch Queue details for' and its associated settings in a configuration interface. (Captioned by AI)646×130 12.9 KB

But it was confusing a lot of users, so we decided to remove that option in the new look of the activity to keep things simpler:

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image343×616 25 KB

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Hi @VanjaV

Error 1002 happens when the queue name is incorrect or the robot lacks access. Use a string variable with the exact queue name in Set Transaction Status instead of selecting from Manage Queues, and ensure the transaction belongs to that queue and the robot has proper permissions.

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Which package is the activity in? What version does it start?

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I don’t think the issue of that property is related to the issue that you are having.

The error 1002 you are getting occurs exactly because you are trying to change the status of the item that is not being processed (has a status New)

The Set Transaction Status activity is meant to change the status of an active transaction. A transaction is an item that has status In Progress.

A way to fix it is to first fetch the queue item with the Get Transaction Item activity (which automatically changes the item status from New to In Progress), and then use the Set Transaction Item activity to set the status to either Success or Failed.

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It is done like you describe: first Get Transaction Item and then Set Transaction Status.

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