Session timeout while using UI path

Help
1

We have a created a bot from uipath for a application and the application is having the idle session timeout of 30minutes.when bot is working on tasks after 30 min. session is expiring from the application.

system is considering it as idle time when bot executing tasks?
any solution to avoid it?

2

Hi @Aravind_Royal

We will need more details to nail the issue. Normally actions of UiPath are treated by the system as if it was a user that is doing them. Therefore, an attended robot should not dim the monitor due to inactivity as the mouse is being moved around/keys are being pressed on the keyboard.

However, I met an Oracle app that would log me out periodically in seemingly random pattern. In your case, however, it seems that it is always 30 minutes.

If you could provide some details about the application and the actions that you are doing within it, it would help.

3

It is a third party application which is used to upload the document(like ECM). We have logged into the application and created bot to select the files and data to upload. Bot is working fine but application is getting session log out after 30 min. If we are doing manually means there is no session timeout as suspecting that it is treating as idle time when bot is working.

4

@Aravind_Royal,

We are facing similar issue. have you found any solution or work around?

Thanks

5

Iā€™m curious what input method is being used for the type and click activities, are they being simulated? It sounds like in @Aravind_Royalā€™s use case it is the application that considers the user to be idle and not the windows session. I would imagine that in most cases the default input method should prevent it from going idle as the application should ā€œthinkā€ a user is interacting with it but I could be wrong. Now Iā€™m interested in finding out the answer tooā€¦

6

@Tyler_Williams,
The issue we are facing is, though bot entering the data into Oracle Forms, it is thinking its idle and after 30 min of time, the forms are getting inactive(usual time for oracle forms to get inactive is 30 min.). Though bot entering the data and saving the records, it is considering as idle and becoming inactive after 30 min.

We are using Type into, Click, and send hotkey activities (keyboard shortcuts) in default method(neither Send window message nor simulate type. please find attached screen shot.

image
image1896Ɨ878 84.8 KB

7

i have the same problemā€¦have you found a solution?

8

Hello Everyone, I am facing the same issue.
For me, the Windows Server itself is throwing an Idle Timeout message after 15 minutes.
Did anyone got the solution?

9

Anyone found the solution for this issue?

10

We are also facing this issue with Oracle EBS.

11

Iā€™m seeing the same issue.

  1. Window1 is opened up and the browser session starts for 30 minutes.
  2. The process opens up Window2 where the ā€˜realā€™ work is being done.
  3. After 30 minutes, Window1 throws an Javascript window saying the session is about to expire - because no requests were being sent through Window1 for 30 minutes.
  4. The bot is busy doing work in Window2 now gets tripped up because it now has to deal with this Alert message and the bot gets all screwed up from there.

I tried using the Parallel activity to catch that Javascript Alert after 30 minutes while the real work was being done, but this just doesnā€™t seem like the correct way to handle this, or is it?

1 Like
12

You should use the modern activities. Youā€™re on old versions. The new versions may better control it.