Servicenow ticket creation using HTTP request

Help
1

Hi folks

Trying to create a ticket on service now using this HTTP request activity.But it’s throwing some error in body part and also.i could not able to attach my files.need help from your side.

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thank you
Ganesh

2

@ganesh_rajan

Can you let me know why you are using HTML as the body of the request? Usually, we need to send a JSON or XML. Ofcourse we can send HTML, but can you confirm whether it is according to the services written to the web application?

3

I’ve followed this video.So they make it like this.

4

And main thing how to send a attachment through this activity.please give me some crystal clear steps.

5

Please post the string which you are sending through the request @ganesh_rajan

And we have attachments property available in the properties pane so that we can attach the files directly to the application

6

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7

Here you can able to see the exact error after adding attaching file.

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8

As per the screenshot, the services only accept JSON, XML or text body, but not the files it seems.

I don’t know about service now. so i’m not sure about this

9

hmmmm…ok

10

i m not sure this is the issue
may be this could give you some idea on it
https://community.servicenow.com/community?id=community_question&sys_id=a0884321db5cdbc01dcaf3231f961956

Cheers @ganesh_rajan

1 Like
11

Hello, @ganesh_rajan I am also facing the same problem Could you please help me with this.
Exception while reading request.

12

Hello,
Here you have 2 videos about Row REST API commands to ServiceNow and another video for uploading files:

Thanks,
Cristian Negulescu