Service URL Sign in Error on VPN


My questions are (onprem-Orchestrator):

  1. Why I cannot sign in with the Service URL when working with VPN (Red circle “Robot error” in UiPath Studio) but when I am connected in the office using the company network UiPath Studio is connected successully (Green Circle “Connected” UiPath Studio)?

When I try to sign in with the assistant oin Preferences/Orchestrator Setings I have this error in spanish when I am using VPN:
Se produjo un error durante el intento de conexión ya que la parte conectada no respondió adecuadamente tras un periodo de tiempo, o bien se produjo un error en la conexión establecida ya que el host conectado no ha podido responder.

Translation with google:
An error occurred during the connection attempt because the connected party failed to respond properly after a period of time, or the established connection failed because the connected host was unable to respond.

  1. Do you know how can I solve this problem please? A couruois thing happend when I am in VPN and is that I can go to chrome broser go to the orchestrator URL of my company and the page is displayed after some attemps correctly. This is confusing for me because I am have access to orchestrator webpage with VPN.

Have good day!

Are you sure that you have only a VPN? Or also a proxy?
In which mode is installed the robot/Studio? (User mode or Service Mode)

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Hi @angel_ramirez
Make sure which mode your uipath installed (service Mode or user Mode)?
Service Mode - recommended for unattended automation scenarios and large-scale platform deployments, and runs with the same rights as the user under which it is registered.
User Mode - recommended for attended automation scenarios, and runs under the user that installed it, having the exact rights as that particular user.

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It was permissions on VPN that needed to be granted, now is working and robot connected.

Thank you very much for your answers.

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