RPA Use Case - Extract real time data requested by Application
Use Case Description
Customer raised payment disagreement with Vendor. The third-party application requested data from the financial institutions to resolve the conflict. Web application sends account# to orchestrator queue and Ui-Robot gets the accounts from the queues and validates the account in the database. For valid account# Bot will provide the data to the requested application. For any failure, the bot will be returned a request for manual review.
AS-IS WORKFLOW, TO-BE WORKFLOW
Other information about the use case
Industry categories for this use case: Customer Service
Skill level required: Intermediate
UiPath Products that were used: UiPath Studio, UiPath Orchestrator
Other applications that were used: WEB Application and Mainframe
Other resources: -
What is the top ROI driver for this use case?: Improve customer experience
AS-IS WORKFLOW.pdf (156.7 KB)