REFRAMEWORK-Outlook Email_XML

Good day everyone, I am new in using reframework and I need your assistance with the flow I am doing where I have to read the body of the email and take some values from there(this flow is already in place), then take the value to search with it on the API using XML


When the resulted query comes as ‘open’,

then I go on to create a case using this API now that is also XML

How do I go about solving this problem, if you guys also have some example of a flow please send it through as well

Please help give some guidance everyone, Even if it’s a linear process and not reframework

Hi @Anelisa_Bolosha1,

I would recommend to go with Performer and Dispatcher Concept

Dispatcher - Read email (body) and add into Queue (Linear Design)
Performer - You can pick the item (Email Body) one by one from queue and get the processed (Transactional Process - ReFrameWork)
Reference:
Dispatcher - https://youtu.be/0Yc00CTWevY
Perfomer - https://youtu.be/jKSyVyOym3Y

Happy Learning !!

Thanks in advance,
Jayavignesh G

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