Hey @sspi1153
This happens because, some mails we receive may not support multiple content types like plain text instead only HTML.
So I have a workaround for you which helps in parsing HTML to plain text using a .NET library HTMLAgilityPack
Kindly check the below, which may help you…
nmnithinkrishna_ParseHTMLMailBodyToPlainTxt.zip (2.8 KB)
Thanks
#nK