Problem with running orchestrator on windows server

nitesh.chouhan24 · February 24, 2022, 3:16pm

Hi have setup a windows instance on Azure and installed ui path orchestrator but while launching the orchestrator I’m getting the following error: {“message”:“An error has occurred.”,“errorCode”:0,“resourceIds”:null}
Please find the attached screenshot for reference

Can anyone please guide me on how to fix this issue and connect this orchestrator to my on premise studio.

Shikhar_Tandon · February 24, 2022, 4:35pm

Hi @nitesh.chouhan24,

Might be @loginerror, able to help you here.

thanks

nitesh.chouhan24 · February 25, 2022, 8:45am

Hi @loginerror ,
It would be really helpful if you can suggest on how can I fix this issue

Gokul001 · February 25, 2022, 8:50am

Hi @nitesh.chouhan24

Can you try to restart the Orchestrate server and SQL server Data Base in the same time

Regards
Gokul

Nithinkrishna · February 25, 2022, 9:18am

Hey @nitesh.chouhan24

I hope your DB is accessible from the same environment and also the pool\identity you are using for authentication from IIS to access various resources should be valid.

Hope this helps

Thanks
#nK

nitesh.chouhan24 · February 25, 2022, 10:38am

Hi @Gokul001
I tried restarting Orchestrator server and SQL server data base but could not fix the issue

nitesh.chouhan24 · February 25, 2022, 10:40am

Hi @Nithinkrishna ,
My database is accessible from the same environment and resources are valid too, I could not figure it out where i went wrong

Nithinkrishna · February 25, 2022, 10:42am

Hey @nitesh.chouhan24

Kindly check your application/poolidentity once please…

Thanks
#nK

nitesh.chouhan24 · February 28, 2022, 7:52am

@Nithinkrishna Thanks for looking out. Can you specifically mention like which part should I look into? Is it the application/pool identity.json you are talking about?

Nithinkrishna · February 28, 2022, 7:54am

Nope the field mentioned above in the IIS app.

Thanks
#nK

nitesh.chouhan24 · February 28, 2022, 2:40pm

nitesh.chouhan24 · March 1, 2022, 8:09pm

Thanks @Nithinkrishna , Orchestrator issue is resolved now Im working on linking orchestrator with the studio

Nithinkrishna · March 2, 2022, 2:03am

Perfect @nitesh.chouhan24

What was the issue and how you resolved it. If you can share that will be great.

Thanks
#nK

nitesh.chouhan24 · March 2, 2022, 7:25am

Hi @Nithinkrishna
Thanks for keeping an eye out for me, I really appreciate it.
Previously I was using sql database that have been set up on the same machine on which I was installing the orchestrator, however i could not understand what was the issue with that.
Later I installed orchestrator and the sql database was setup on another server so that fixed the issue.
Now the on-premise orchestrator looks totally different from the cloud orchestrator and I struggling with setting it up and connecting it to Ui Path studio on my local machine. I have the trial enterprise key but unable to make connections. I have contacted Ui Path support too but havent received any response yet.

Nithinkrishna · March 2, 2022, 7:37am

Hey @nitesh.chouhan24

Please go the tenant & create a user.

For the user you can go to robot setup and configure un-attended / attended any type of robots with necessary details.

Provided you have the licenses for the above.

If you need any specific help on the above please let me know.

Thanks
#nK

nitesh.chouhan24 · March 2, 2022, 8:30am

My orchestrator is on server and studio is on local machine but Im unable to connect studio with my orchestrator, When I try to signin using my orchestrator URL then Im getting this error