Hi,
I built an agent and I was trying to run it. I did have multiple successful runs. But, Since this evening, I am not getting any Execution trail even though the run was successful. It says, Unable to load trace data. The trace may have been deleted or is no longer available.
Can someone help me on this. Attached screenshot for more clarity.
Tried to reload/refresh/ clear browser cache. But none of them are resolving this issue.
Hi @besakkiappan46 ,
When you run an Agent, the platform provisions a solution in the background. During this provisioning process, a job execution is created in your Personal Workspace in Orchestrator.
Even if the execution appears successful in the agent interface, sometimes the Execution Trail UI may fail to load the trace data, which leads to the message:
“Unable to load trace data. The trace may have been deleted or is no longer available.”
In such cases, you can verify the run details directly from Orchestrator.
Steps to check the detailed logs
- Go to Orchestrator.
- Navigate to Personal Workspace.
- Open Jobs.
- Locate the job corresponding to your agent run.
- Open the job to view:
- Execution status
- Detailed logs
- Traces
This will help you understand what actually happened during the run, even if the Execution Trail panel in the agent interface is unable to load the trace data.
Checking the job logs in Orchestrator should give you the complete trace and diagnostic information for that run.
Thanks,
Karthik