How do I monitor and email an alert for a stuck job?
Here’s an example of a stuck job:
An activity in a process opens an Excel workbook and there’s unexpected pop-up that error handling is not designed to fix. So the process stays stuck on that activity because of the unknown error (in this case, the unexpected pop-up) and the job does not move forward.
On Orchestrator there is an option with Managing Triggers to stop/kill a job after a certain amount of time, but it does not look like I can also configure an email alert to be sent when the job is stopped/killed. Is there a way to do this?
Another possible solution could be to have a process monitor itself within its workflow. Such as, if the process is on an activity for a certain amount of time an email alert could be sent notifying it’s stuck on that activity. Is this an option?
Are there other ways to solve this?
Thanks. I really appreciate the help.