This process is to port customers from other network to the organization’s network seamlessly with less manual work & quick processing.
It involves the below,
- Proof Docs Uploading
- Assigning a new SIM to the Existing number
- Enabling Network Configuration
- Assigning Package & Add-ons
The telecom firm was successfully able to port an average of 3000 customers a month with a success rate of 95% saving around 25mins per transaction with a huge positive impact on the Customer Service & ROI.
Industry categories for this use case: Telecom
Skill level required: Intermediate
UiPath Products that were used: UiPath Studio, UiPath Orchestrator
Other applications that were used: Oracle Siebel CRM, Microsoft Excel, SMTP Mail Server
Other resources: -
What is the top ROI driver for this use case?: Accelerate growth and operational efficiency