Manage PDF password Not removing password

I had created a bot that was removing the passwords from PDFs using the Manage PDF Activity. It was working constantly and for some reason I am receiving the following error:

Private: Manage PDF Password: The supplied password does not grant the permissions (owner rights) to change the password.

I don’t know how to fix this.

I found out that out of the 26 PDFs only 25 were able to remove the password protection without receiving an error. If I open that pdf and manually type the password, I can access it without an issue. I don’t know what is causing this error when running the bot. Thank you in advance.

Hi @mbaur3

Have you checked whether the owner of the PDF has put any restrictions on the PDF that is protected?

The user password has no restrictions to view but might have some restrictions to change the password…

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