AgentHack submission type
Agentic Testing Solutions
Name
ajith_pandi_t
Team name
Maestro Agentic Production Support Management
Team members
@gajanan_patil1 @reeta.raut @rohit_baviskar
How many agents do you use
Multiple agents
Industry category in which use case would best fit in (Select up to 2 industries)
Banking and financial services
Compliance
Customer service
Finance
HR
Information technology and services
Complexity level
Advanced
Summary (abstract)
The future of intelligent production support is here — powered by UiPath Autopilot, Maestro, and agentic automation. This solution transforms reactive production management into a proactive, self-healing ecosystem. With a single Autopilot command or a message from Outlook or Teams, Maestro orchestrates eight intelligent agents that instantly take over key production tasks.
These agents monitor credentials, detect queue bottlenecks, optimize license usage, validate bot availability, analyze test failures, check machine setup, and track Jira tickets — all in real time. No more manual checks, escalations, or missed SLAs.
This system delivers 24/7 visibility, instant alerts, automatic triage, and faster resolutions — reducing support effort and empowering teams to focus on innovation. It’s not just automation — it’s Autopilot-driven, intelligent RPA operations built for scale.
Detailed problem statement
1.Current automation systems involve significant manual effort and fragmented tool integration, leading to operational inefficiencies. Teams like CoE, ROC, and Testing face challenges in ticket management, reactive support, monitoring, and testing feedback loops.
2.These limitations result in slow issue resolution, higher costs, and reduced automation scalability. Seamless agentic automation is needed to ensure proactive, reliable, and scalable RPA operations.
Detailed solution
-
Implement agentic automation using UiPath to manage RPA production support.
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Deploy specialized AI agents for credentials, logs, queues, licenses, infra, and testing.
3)Automate issue detection, test execution, escalation, and communication via Jira & Teams.
4)Use Maestro to orchestrate agent workflows, ensuring SLA compliance and centralized control.
Tools: UiPath Studio, Orchestrator, Test Suite, Auto pilot , Agents, Jira, Outlook.
Demo Video
Expected impact of this automation
Automated, 24/7 production support with minimal human intervention 70% reduction in manual support and monitoring
Intelligent agents for monitoring, testing, escalation, and license optimization
Seamless integration with Jira, Teams, Outlook, and UiPath platform
End-to-end visibility into issues, RCA, and performance
Improved governance and compliance tracking
Automation Applications
Teams , Outlook , Excel
Integration with external technologies
Jira , MicroSoft Teams , MicroSoft Outlook , Power Bi
Agentic solution architecture (file size up to 4 MB)
Sample inputs and outputs for solution execution
- Job Excecution Summary
- Queue Status
3)License Status
4)Bot Availability - Test Management
- Queue Status
- Machine Configuration Details