Intelligent Multi-Agent L1 Support Automation

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Intelligent Multi-Agent L1 Support Automation

Use Case Description

A global enterprise handling over 100,000 daily interactions across industries seeks to enhance L1 support with an autonomous multi-agent system. By leveraging AI for real-time query processing, dynamic knowledge retrieval, automated task execution, intelligent collaboration, a continuous feedback loop for system improvement, the solution aims to reduce inefficiencies, ensure 24/7 scalability, and deliver superior customer experiences.

AS-IS WORKFLOW, TO-BE WORKFLOW

HyperHack-2024_Intelligent_Multi_Agent_L1_Support_Automation.pdf

Other information about the use case

Industry categories for this use case: BFSI, Compliance, Customer Service, Finance, Healthcare Pharma, HR, Information Technology and Services, Legal, Logistic, Manufacturing, Marketing Sales, Operations, Telecom, Universities Academy, Banking, Insurance, Public Sector, Other Sector

Skill level required: Advanced

UiPath Products that were used: UiPath Studio, UiPath Action Center, UiPath AI Center, UiPath Data Services, UiPath Document Understanding, UiPath Insights, UiPath Orchestrator, Agentic AI

Other applications that were used: OpenAI GPT-4 / Whisper, LangChain, Vector Database (Pinecone),Ray Rllib,Neo4j

Other resources: -

What is the top ROI driver for this use case?: Improve customer experience