Getting Document 'Rejected' from Action Center even though it was 'Submitted'

Help Action Center
1

I have a Document Understanding project in test that successfully sends documents to the Action Center. However, the documents are coming back as 'Rejected" even though they are being ‘Submitted’.

We have noticed once ‘Submitted’ its taking 3-4 mins for the job to resume. Other DU projects we have worked with in the past are much quicker to resume. Once the job does finally resume the logs shows the errors below. Assuming each one has to do with the other.

Issue 1.
emphasized textAction Rejected 4594291 - The local directory path ‘R:\RPA\Automations\ProjectFolder\TempFolder’ could not be found*

We have confirmed the Temp folder location is correct, the machine has access to this folder and there are items in the folder.

Issue 2.
emphasized text{“formLayout”:null,“formLayoutId”:null,“bulkFormLayoutId”:null,“actionLabel”:“”,“status”:2,“data”:{“AutomaticExtractionResultsPath”:“c944d13c-b902-4d52-b848-31a8fcbc3a48\input_results.zip”,“ValidatedExtractionResultsPath”:“c944d13c-b902-4d52-b848-31a8fcbc3a48\output_results.zip”,“ExtractorPayloadsPath”:“c944d13c-b902-4d52-b848-31a8fcbc3a48\extractor_payloads.zip”,“ShowOnlyRelevantPageRange”:false,“AdditionalDataPath”:“”

This error has much more information but I’m only showing a small snip-it of it. Assuming once the issue of the document coming back as rejected instead of submitted is fixed this error will go away.

We have seen this work when running the job from studio. Where the document in Action Center comes back as submitted successfully and we are able to resume the workflow successfully. We have not been able to get it to work at all when running from Orchestrator.

We have also noticed Action Center does take some time to open up - unlike the rest of Orchestrator.

We have also tested rejecting a document in Action Center. The document does come back as rejected “correctly” but we still see the errors above.

Any thoughts or suggestions?? Thanks!

2

@macaskillh

to start with can you check the action center logs it would contain the details of whether doc is correctly submitted or if there are any errors as such

cheers

3

This sounded like it would really help, however all I’m seeing is the user create action, user assigned action and user completed action. I’m not seeing any errors.

4

Update

I’m thinking more and more this doesn’t have anything to do with my project configuration. Its more of a connection/network issue. Without making any changes I ran the process this morning. The first transaction went to action center, I submitted it successfully and it returned accepted then the process failed - same error. I restarted the process, the next time (3) transactions went to action center and were returned accepted successfully until the process errored. Just recently, again with no changes I ran the process and (5+) transactions were accepted successfully until the process errored. .

Any thoughts on what I can look at to get more information as to what is happening and why?