Per the log, this is the query being used:
emailQuery: contains(subject,‘RET05908’) and contains(body/content,‘default processing date of 06/02/2023’)
The email is clearly there in the inbox:
This is an intermittent problem and I have not found a solution. Most of the time it works just fine. This is happening today in production and when I run the automation from Studio against a QA mailbox. I thought maybe the issue was that the email was received a few days ago so I forwarded it back to the mailbox as a test. It still failed to find the email.
I removed the 06/02/2023 part of the body/content filter so it only looks for “default processing date of” and it worked. If I put just the date then it doesn’t work. I tried escaping the / with a \ before each one and that didn’t work. I tried wildcards so the date is 06*02*2023 and it didn’t work. I tried forwarding the email and manually retyping the text “default processing date of 06/02/2023” and it didn’t work. The issue is clearly that it doesn’t see the 06/02/2023 even though when I take out the filter and loop through the emails that text is clearly there in the body.
I’m stumped. Again, this works most days.