Error while creating Outlook Path

[krzysztof.chwedziak]

Hi Guys,

I’m trying to do my first UiPathX program, and it’s supposed to find newest unread email in the Desktop Outlook App, and save file then unzip it, rename the unzipped mail in given format.
The problem is I’m getting error at the beginning of my program trying to catch email folders, as there is error:

Can someone tell me how can i fox this?

[dragos.suma]

Hello,

Can you provide the following details :

• Studio version and activity packages versions

• Office version

*Logs , which are found in %localappdata%\UiPath\Logs

Thank you,

Dragos.

[krzysztof.chwedziak]

UIX version - 2020.10.6
Outlook version: 16.0.14931.20858

I don’t know how to check packages versions

[dragos.suma]

In the StudioX ribbon just click on the manage packages button

Don’t mind if the interface or package versions differ a bit I’m on develop

Regards,

Dragos.

[krzysztof.chwedziak]

These are the packages in my project

[dragos.suma]

@krzysztof.chwedziak

2020.10.6

Thank you Now can you upload the logs ?

Dragos.

[krzysztof.chwedziak]

Probably i can’t. I cant select dropdown list on logging.

[dragos.suma]

Dude ( sorry 4 that ) but please pretty please do not share that url with anybody, at least not a public forum I will delete that image . So by logs I mean the files that are found in the path %localappdata%\UiPath\Logs

They will help us determine what’s going on

Regards,

Dragos.

[dragos.suma]

So I took a look at the error logs that you provided and it seems that the error that is thrown is
[ERROR] [UiPath.Studio.exe] [56] System.Runtime.InteropServices.COMException (0x80004004): Operation aborted (Exception from HRESULT: 0x80004004 (E_ABORT))

A quick search for this error resulted in the following articles

Get Outlook Mail Messages: Operation aborted (Exception from HRESULT: 0x80004004 (E_ABORT))1

Hi @Ramesh_S , First try this: This shouldn`t be an issue if the credentials are configured correctly in Outlook. I`ll suggest two things to do and see if they work: Update the mail activity package to the latest version (if you`re not using that already). The reason is that the latest version contains quite alot of fixed for various bugs. Try to make sure that the Outlook Users are configured well. A hint for me that thats the source of your troubles is the fact that Outlook keeps asking …

https://uipath-survey.secure.force.com/CaseView/articles/Knowledge/Get-Outlook-Mail-Messages-activity-does-not-retrieve-Mail-Body-and-From-address?lang=en_US

So my educated guess would be to follow the steps described in the second article and check that the policies are ok.

And just to eliminate one of the possible causes could you provide the info that is provided by StudioX when you click the “Copy Info” button

and also the information that is displayed when you click the “About outlook” button in the Office account details from outlook

Regards,
Dragos.