Error HRESULT E_FAIL has been returned from a call COM component

Scenario: Selecting Logout Option in User Menu in RQM with UIPath Explorer

Steps to reproduce: Open RQM Jazz.net web interface. Open UIPath Explorer. Select User Menu. Select Logout option.

Current Behavior: Shows above mentioned error

Expected Behavior: Should show Selector in UIPath Explorer

Studio/Robot/Orchestrator Version: Studio 2017.1.6498 CE

Last stable behavior: Version: Studio 2017.1.6498 CE
Last stable version: Version: Studio 2017.1.6498 CE
OS Version: Win 7 Pro 64-bit
Others if Relevant: (workflow, logs, .net version, service pack, etc):
.NET 4.0.30319.4.2000

Hi,

It’s recommended to have .net framework 4.5.2 and above .
Please check software requirement for more.

If still persist then make sure to install browser extension.

Troubleshooting for the browser as below:

Hey,
thanks for the reply. As a matter of fact, I’ve got up to .NET 4.7.02053 installed on my PC, as well as the browser extension. I don’t seem to have trouble retrieving selectors for other parts of RQM either.
The .NET version I put in there is the one indicated by the UIPath About info, which makes me think that either it’s not using the last version installed on my PC or there’s a double bug here.

Cheers
Stratum

So, no news on this? Do issues always get resolved this slowly? A real bummer for an otherwise amazing tool.

Cheers Stratum

hahah.:sunglasses:
This on goes directly to UiPath
@badita

Sorry for that. Frustration got the better of me, since I’m really impressed by how well this tools performs otherwise.

Cheers
Stratum

1 Like

Was this issue ever resolved?

Nope. Still getting this error in the same place. Had to find a functional workaround (luckily I did).
Would be nice though if it ever happens, wouldn’t it? :slight_smile:

Cheers
Stratum

I had this “Error HRESULT E_FAIL has been returned from a call COM component
Earlier web recording or indicate on the screen all were working properly suddenly I got this error.
If this happens to you then just restart your pc problem will be solved.No need to check any drive/framework.

1 Like

Working !!

I just encountered it. I think the error occurs when you assign a value to an undeclared variable in your javascript code. It resolved for me as soon as I made the declaration. e.g var varialble1 = “some string here”

I had a similar issue and the issue was with .Net Framework

I have uninstalled and installed .Net framework version 4.6.2 and the problem was resolved

1 Like