Community Licnese Studio Web loading so much time

Help Studio Web
1

Hello Community,
Why does my Community license Studio Web is taking so much time load a empty project and manual trigger is not available in the triggers after opened do i need to do any changes or all are facing this issue

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@Rohit_Radhakrishnan @Anil_G @Yoichi

Regards
Sudharsan

2

Hi @Sudharsan_Ka,

This could be due to a recent Studio update. I also tried opening it, and it took some time to install the update.

The manual trigger has already been added to the workflow. You can change it from the Trigger if needed.

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Thanks!

3

I tried multiple time it is still taking so much time and asking me to slect the trigger and no manual or time triggers available

What version are you using ?

4

@loginerror Kindly help me out here or redirect this to a person who might help me on this . Whenever i open the studio web project it straight away asks me to select the trigger and there is no option of manual trigger there

I tried updating the studio still i have the issue

Regards
Sudharsan

5

Hi @Sudharsan_Ka,

Thank you for reporting this issue. To help us investigate further, could you please share a bit more information?

  • Does this happen with every new RPA project you create?
  • Could you share the URL shown in your browser when you open the project?
  • Are there any network restrictions on your machine that might prevent a NuGet restore?
    Additionally, sharing a short video recording of the behavior would be very helpful.

Thank you!

6

@Petrisor_Cosmin_Sandu

  • Yes happens to every project i create
  • UiPath Studio
  • NO restrictions , im using my personal lap and using community license
    Here is the video whole video is 7 mins almost 6 minutes it is loading to open a new project

7

@Petrisor_Cosmin_Sandu Do check and let me know its so difficult for me to workout on a project

Regards
Sudharsan

8

@Sudharsan_Ka In order to investigate this issue further, we need some logs from your machine. Could you please archive the log files from the %localappdata%\UiPath\Logs folder and send them to me? Thanks!

9

Here is the complete folder archive @Mircea_Arhip
Logs.zip (2.0 MB)

Kindly do check and let me know

Regards
Sudharsan

10

Hi,

Thanks for sharing the logs. I went through the logs from Sept 4 and 5 and found the cause of the NuGet errors.
The errors are not caused by missing packages or by a problem with the feed. They are the result of a network issue on the machine. Every single package failure in the logs has the same underlying exception:
One error is “The SSL connection could not be established, see inner exception. Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.”

In other words, the HTTPS connection to the package feed (pkgs.dev.azure.com) is being cut off during the TLS handshake. The same thing happens to api.nuget.org, where responses “ended prematurely”.

The failures are intermittent. A number of downloads did go through, including a 48 MB package, so the feed itself is reachable. Something in between is resetting some of the connections.

Likely cause

“Connection forcibly closed by the remote host” during the SSL handshake is the typical signature of a TLS-inspecting proxy, firewall, VPN, or endpoint security product interfering with HTTPS traffic.

What to check

  1. Is the machine on a corporate VPN, or behind a proxy or web security product (for example Zscaler, Netskope, or an antivirus with HTTPS scanning)?
  2. As a quick test, open the same project from a different network, for example a mobile hotspot. If the errors disappear, the network is confirmed as the cause.
  3. Ask your IT team to allow, or exclude from SSL inspection, the following hosts:
  4. Once the connections are stable, packages already downloaded are cached locally, so the slow project opens should go away.

Please let us know the outcome of the hotspot test or the IT check, and we can take it from there.

Best regards,

11

@Mircea_Arhip Laptop im using is my personal , do i have to change something

When i tried with phone hotspot it works and manual trigger is there

but when using my wifi it is not working anything i can change or something like that ?