Cannot use Outlook account

Help StudioX
1

Hi there,
Unfortunately when I am trying to connect my email address into “Use Outlook” activity instead of default account. I am getting errors.
Somehow, the StudioX is unable to identify my account in outlook?
Does anyone have a fix or workout for this?

Thanks in advance :slight_smile:
The error was:

20.4.1

Source: Use Outlook Account

Message: Unable to cast COM object of type ‘System.__ComObject’ to interface type ‘Microsoft.Office.Interop.Outlook.Application’. This operation failed because the QueryInterface call on the COM component for the interface with IID ‘{00063001-0000-0000-C000-000000000046}’ failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED)).

Exception Type: System.InvalidCastException

RemoteException wrapping System.InvalidCastException: Unable to cast COM object of type ‘System.__ComObject’ to interface type ‘Microsoft.Office.Interop.Outlook.Application’. This operation failed because the QueryInterface call on the COM component for the interface with IID ‘{00063001-0000-0000-C000-000000000046}’ failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED)).
at UiPath.Mail.OutlookAPI.InitOutlook()
at UiPath.Mail.Outlook.OutlookAccountWithStoreDetectionService.GetLocallyMappedStoreAccounts()
at UiPath.Mail.Outlook.OutlookAccountWithStoreDetectionService.GetAccountDisplayName(String accountWithStoreName)
at UiPath.Mail.Activities.Business.OutlookApplicationCard.Execute(NativeActivityContext context)
at System.Activities.NativeActivity.InternalExecute(ActivityInstance instance, ActivityExecutor executor, BookmarkManager bookmarkManager)
at System.Activities.ActivityInstance.Execute(ActivityExecutor executor, BookmarkManager bookmarkManager)
at System.Activities.Runtime.ActivityExecutor.ExecuteActivityWorkItem.ExecuteBody(ActivityExecutor executor, BookmarkManager bookmarkManager, Location resultLocation)

2

Hello,

can you please describe better when exactly you get the error?
what office version do you use? what type of email account: exchange, imap, pop ?
thank you

3

Hi there,

Yes for sure…
I am not able to get my email in the account drop-down list so I made my existing account as default.
It is of type: IMAP

Version: 2004

I believe, I was using my office email for Microsoft offices but I cannot access it right now so I am trying to migrate it to my personal account. Saying that, I am still not sure how to make outlook working with studioX

4

version 2004? version of what?
so basicaly you have the outlook card and you don’t see the account on the dropdown on the card?

5

Seems to be a problem with your office installation. Please try to repair office and try again.

6

Hello,

I have the same problem and i repaired my office and uninstall and install again studio X, but it still not working.

Any ideas what the problem is?

9

Error

Getting This error, unable to add the outlook account

10

have you tried a repair on your office install?

11

Any documented resolution on this issue ?

12

Click Quick repair in Microsoft Office from Programs and Features (Control Panel), it will reinstall MS office after that above error not coming for me.