Hi, let’s assume that a process arrives at 17:00 and the shift ends at 18:00. If this process is processed at 10:00 the next day and the working time starts at 09:00, the throughput time of this process is calculated as 17 hours.
However, if we could calculate it as working hours, the processing time of this process was actually 2 hours. (between 17:00 and 18:00 and the next day between 09:00 and 10:00)
Is there any possibility that we can calculate workdays and working hours in the Process Mining application? So we can use avg. throughput time more efficiently.